Incidents reported on status page for DesignThat Cloud https://status.designthat.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/cdf8415c6d4b6555e7cdaba496da725a.png https://status.designthat.cloud/ en https://status.designthat.cloud/incident/551668 Fri, 25 Apr 2025 14:29:19 -0000 https://status.designthat.cloud/incident/551668#1b79c135af00976a78d1fcddc28fcbc0e11e25526e3a220d85b529954de7323d Analytics recovered. https://status.designthat.cloud/incident/551668 Fri, 25 Apr 2025 14:27:16 -0000 https://status.designthat.cloud/incident/551668#009d38f3b1862e0f2fc44e23f2e6965dde9b291fae39679dd6662650e3b07298 Servers recovered. https://status.designthat.cloud/incident/551668 Fri, 25 Apr 2025 11:06:18 -0000 https://status.designthat.cloud/incident/551668#e41d1e305913c27aadfbb5e14a64226a1e1455d77761600ef7c83b148e3c492d Analytics is degraded. https://status.designthat.cloud/incident/551668 Fri, 25 Apr 2025 11:03:54 -0000 https://status.designthat.cloud/incident/551668#4d28f4adce56bd890d676fadb552babc1016c6fc4383ef50c17dc8c8f161ec47 Servers is degraded. https://status.designthat.cloud/incident/548504 Mon, 21 Apr 2025 14:16:05 -0000 https://status.designthat.cloud/incident/548504#fbe7a800717ca713bac813a1e84bd22305a3245178739c7dc481e1e7281649fb Dashboard recovered. https://status.designthat.cloud/incident/548504 Mon, 21 Apr 2025 12:51:21 -0000 https://status.designthat.cloud/incident/548504#fc70da365df84f03333a804f589781a3196c4198fc25c36a79235896ab68b4bb Dashboard is degraded. https://status.designthat.cloud/incident/540289 Sat, 05 Apr 2025 07:37:06 -0000 https://status.designthat.cloud/incident/540289#ca2b3555cb2ec913f46fd2830a8fd7502a18b50e817324c26e989146d447ad62 Dashboard recovered. https://status.designthat.cloud/incident/540289 Sat, 05 Apr 2025 07:35:44 -0000 https://status.designthat.cloud/incident/540289#32f09462a086a6980e7ba1f8ccb4ae1c3d9076e4351972319fcef5ef39f9c266 Dashboard is degraded. https://status.designthat.cloud/incident/485159 Sat, 21 Dec 2024 06:07:00 -0000 https://status.designthat.cloud/incident/485159#cabde97331c4a553016a360bd75ffe1791f802bf836b6c3bf4cf194c50b37f0a Servers recovered. https://status.designthat.cloud/incident/485159 Sat, 21 Dec 2024 06:04:00 -0000 https://status.designthat.cloud/incident/485159#3ff2dfe1cc29ec1225db3d18842895d9240fb42473492d17b772ac8e7bad4086 Servers were degraded. https://status.designthat.cloud/incident/469218 Thu, 28 Nov 2024 12:49:44 -0000 https://status.designthat.cloud/incident/469218#8753902030e070c1dc2b5141be77be0bf33bb67e3e0b84d0f731aff0847cc60f Dashboard recovered. https://status.designthat.cloud/incident/469218 Thu, 28 Nov 2024 12:25:39 -0000 https://status.designthat.cloud/incident/469218#40ce68718e2997ceb988c17919d8f9e1a9f7057ea6f5ea6aee3932f6978d37c2 Dashboard went down. https://status.designthat.cloud/incident/437505 Sat, 05 Oct 2024 07:00:46 +0000 https://status.designthat.cloud/incident/437505#0d7186d726f87f63562d7b9b1c7a725480f173d0b6a77a4307fc03fc3a76b046 Maintenance completed https://status.designthat.cloud/incident/437505 Fri, 04 Oct 2024 19:00:46 -0000 https://status.designthat.cloud/incident/437505#f33c89f3143d1738f208afa1b22792ded4b453fa1347a3612cbb29e44ee40501 We will be performing a major server upgrade to enhance performance, security, and reliability. This upgrade requires migrating services to new infrastructure, and as a result, all websites and associated services will be temporarily unavailable during the maintenance period. **Impact**: - Temporary downtime for websites, email, and other services hosted on DesignThat Cloud. - Services will automatically resume once the upgrade is complete. We apologise for any inconvenience this may cause and thank you for your understanding as we work to improve our infrastructure. For any queries, please contact our support team at [hosting@designthat.cloud](mailto:hosting@designthat.cloud). https://status.designthat.cloud/incident/432771 Sat, 21 Sep 2024 17:15:00 -0000 https://status.designthat.cloud/incident/432771#e68830e3980bfa44217f680a5467261db51d0e64ffbe186b78551f4998e42e50 The error has been resolved. We apologize for the inconvenience. https://status.designthat.cloud/incident/432771 Sat, 21 Sep 2024 16:35:00 -0000 https://status.designthat.cloud/incident/432771#ebe614986ba1bdd431164a49fadf5bbeed8c1f4d28dcdffe1ef0bb24b412643c We have identified the root cause of the error and are implementing a fix. This should take up to 60 minutes (max). https://status.designthat.cloud/incident/432771 Sat, 21 Sep 2024 16:05:00 -0000 https://status.designthat.cloud/incident/432771#d022eca5a21262708c928b27bf973f518016e0fe1f7a5d9fa56dbf4088fab8af The client dashboard is unavailable for our users. We are working to restore access. This does not affect user's websites or any other servers. https://status.designthat.cloud/incident/367846 Mon, 13 May 2024 03:00:00 +0000 https://status.designthat.cloud/incident/367846#ba3906249ddf680ce1cdf85bcf8e0c487cb18c8bad61b9d050fb37cf922e158b Maintenance completed https://status.designthat.cloud/incident/367846 Sun, 12 May 2024 23:00:00 -0000 https://status.designthat.cloud/incident/367846#dfaa3337d40b8d221a7ac1e711d17d9cd0dd8f9761bfbed922b0b6edeeb99196 Maintenance Details: Server: g1 Date: 13th May 2023 Time: 1:00 AM - 5:00 AM SAST Expected Impact: During the maintenance window, users on the g1 server may experience a temporary inability to send emails from their domains. However, please note that incoming emails will not be affected, and all incoming messages will be queued for delivery once the maintenance is completed. Action Required: We kindly ask you to plan your activities accordingly and refrain from sending critical emails during the maintenance window. If you have any concerns or questions regarding this maintenance, please don't hesitate to reach out to our support team for assistance. We understand the importance of your communication channels and apologize for any inconvenience this may cause. Our team will work diligently to ensure that the maintenance is completed promptly and efficiently. Thank you for your understanding and cooperation. https://status.designthat.cloud/incident/358618 Sun, 21 Apr 2024 11:53:00 -0000 https://status.designthat.cloud/incident/358618#8b9544fdfc4f015c3469157b7ae83eca60a0cdd3171de72b4857da3fdca2002a Thank you for your patience. We are happy to inform you that the matter has been resolved. https://status.designthat.cloud/incident/358618 Sun, 21 Apr 2024 11:53:00 -0000 https://status.designthat.cloud/incident/358618#8b9544fdfc4f015c3469157b7ae83eca60a0cdd3171de72b4857da3fdca2002a Thank you for your patience. We are happy to inform you that the matter has been resolved. https://status.designthat.cloud/incident/358618 Sun, 21 Apr 2024 11:53:00 -0000 https://status.designthat.cloud/incident/358618#8b9544fdfc4f015c3469157b7ae83eca60a0cdd3171de72b4857da3fdca2002a Thank you for your patience. We are happy to inform you that the matter has been resolved. https://status.designthat.cloud/incident/358618 Sun, 21 Apr 2024 10:30:00 -0000 https://status.designthat.cloud/incident/358618#ab28119d89fceeffdccffcc9fe0e5b07b4c6c49c47446e144a572f2a235f2f86 We have identified a network gateway problem on the G1 server. Customers may be unable to access their websites and the cloud dashboard, and we'd like to apologize for the inconvenience caused. We are working diligently to resolve the issue. https://status.designthat.cloud/incident/358618 Sun, 21 Apr 2024 10:30:00 -0000 https://status.designthat.cloud/incident/358618#ab28119d89fceeffdccffcc9fe0e5b07b4c6c49c47446e144a572f2a235f2f86 We have identified a network gateway problem on the G1 server. Customers may be unable to access their websites and the cloud dashboard, and we'd like to apologize for the inconvenience caused. We are working diligently to resolve the issue. https://status.designthat.cloud/incident/358618 Sun, 21 Apr 2024 10:30:00 -0000 https://status.designthat.cloud/incident/358618#ab28119d89fceeffdccffcc9fe0e5b07b4c6c49c47446e144a572f2a235f2f86 We have identified a network gateway problem on the G1 server. Customers may be unable to access their websites and the cloud dashboard, and we'd like to apologize for the inconvenience caused. We are working diligently to resolve the issue. https://status.designthat.cloud/incident/340650 Sun, 17 Mar 2024 03:00:00 +0000 https://status.designthat.cloud/incident/340650#6e362f84b93f5adc58d54539e708760f9b2d4743dba9694608e5c9b6be5e754f Maintenance completed https://status.designthat.cloud/incident/340650 Sat, 16 Mar 2024 22:00:00 -0000 https://status.designthat.cloud/incident/340650#cabb05d8967c29891855ea83beb65b3f1be0f5afc6a0c2376189d8b3d284de28 Important Notes: Your websites will not be affected by this maintenance. You can still access your hosting panel directly: cPanel: https://g1.my-admin.cloud:2083 WHM: https://g1.my-admin.cloud:2087 Our support team remains available via email. Please contact the relevant department: Hosting: hosting@designthat.cloud Accounts and Billing: accounts@designthat.cloud Security and Abuse: security@designthat.cloud Migrations: migrations@designthat.cloud Domains: domains@designthat.cloud Details: We will be performing essential maintenance on our user dashboard. We anticipate the process taking approximately two hours, followed by a testing period (up to three hours) to ensure stability. The dashboard will become available again once testing is complete. We appreciate your patience and understanding. The DesignThat Cloud Team https://status.designthat.cloud/incident/322728 Mon, 05 Feb 2024 23:55:00 -0000 https://status.designthat.cloud/incident/322728#b9915d2bba5ce4f2ee0950b86c4cc44a86865f3819bd53dd63bffa874c5fa12e We are pleased to inform you that the recent email support disruption has been successfully resolved. Our technical team has worked diligently to address the issue, and all systems are now fully operational. https://status.designthat.cloud/incident/322728 Mon, 05 Feb 2024 23:30:00 -0000 https://status.designthat.cloud/incident/322728#f6a6d6403b9c40c66df7864dcdaf71b16a1c122b54627e675499a4975dd919d4 We want to inform you about an ongoing issue affecting our email support system. Currently, we are unable to receive support emails, but will continue to be able to send emails without any problems, and our team is diligently working to resolve this matter. Incident Details: Issue: Email Support Disruption Date and Time of Detection: 2024/02/06 01:15 AM SAST Current Status: Under Investigation Action Taken: Our technical team has identified the problem and is actively working on a resolution. In the meantime, we encourage users to open support tickets through our website for any assistance needed. This alternative method ensures that your queries and concerns are promptly addressed. Next Update: We are committed to providing regular updates on the progress of resolving this issue. We expect to provide regular updates in 8 hour intervals. Please note that this DOES NOT in any way affect your ability to receive/send emails. https://status.designthat.cloud/incident/311945 Sat, 27 Jan 2024 06:00:00 +0000 https://status.designthat.cloud/incident/311945#7e2cee7bc417ae2e1b63bca1fdbcf6f72671c07db132f504e1a45528e2b10d01 Maintenance completed https://status.designthat.cloud/incident/311945 Sat, 27 Jan 2024 00:00:00 -0000 https://status.designthat.cloud/incident/311945#6e7f11915ac56811d01733d1ae0226655d26aa94d97ec2f01e165aa271892765 Our cPanel services will undergo routine maintenance. We expect no service interruptions, with only minor potential effects on DNS caching. Estimated time: 6 hours https://status.designthat.cloud/incident/315692 Sun, 21 Jan 2024 05:30:00 +0000 https://status.designthat.cloud/incident/315692#26cc8b115487da7b8ccc921b7056f754f0b924ff649eca5270fe5b3465e5f860 Maintenance completed https://status.designthat.cloud/incident/315692 Sun, 21 Jan 2024 04:30:00 -0000 https://status.designthat.cloud/incident/315692#a757ee5df11e647938471a3beb27e0c7d9b2f4955c7b0bf50f761af09fcc5306 Dashboard will be temporarily unavailable for some of our users while others may find it difficult to navigate. This is expected to last an hour until 7:30 AM SAST. https://status.designthat.cloud/incident/302536 Tue, 19 Dec 2023 15:31:00 -0000 https://status.designthat.cloud/incident/302536#8fa68a0ea88e299c8e6fe5483b83254835321da7f203db011db97503030d7142 We are pleased to inform you that the PowerDNS service on DesignThat Cloud is now fully operational and running smoothly. The service restart was successful, and our monitoring systems indicate that all systems are functioning as expected. We appreciate your patience and understanding during this brief service interruption. If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for choosing DesignThat Cloud for your hosting needs. https://status.designthat.cloud/incident/302536 Tue, 19 Dec 2023 15:03:00 -0000 https://status.designthat.cloud/incident/302536#6ac95da3ee3798bee24d4f8f0511f81b20a2bdcc1fdae73e279377fa7c455936 We are currently addressing a service disruption related to the "pdns" service on our servers. Customers may experience delays in DNS resolution during this time. The "pdns" service failed to start, and our team is actively working to resolve the issue. We apologize for any inconvenience caused. Our system administrators are investigating the root cause, and we aim to restore normal service as soon as possible. Further updates will be provided shortly. https://status.designthat.cloud/incident/285254 Sat, 11 Nov 2023 00:00:00 +0000 https://status.designthat.cloud/incident/285254#10a9a4e0baa79f4ed9e9b47e1cc30600ea532f49dfbb15b32d4009388b8aea2a Maintenance completed https://status.designthat.cloud/incident/285254 Sat, 11 Nov 2023 00:00:00 +0000 https://status.designthat.cloud/incident/285254#10a9a4e0baa79f4ed9e9b47e1cc30600ea532f49dfbb15b32d4009388b8aea2a Maintenance completed https://status.designthat.cloud/incident/285254 Sat, 11 Nov 2023 00:00:00 +0000 https://status.designthat.cloud/incident/285254#10a9a4e0baa79f4ed9e9b47e1cc30600ea532f49dfbb15b32d4009388b8aea2a Maintenance completed https://status.designthat.cloud/incident/285254 Sat, 11 Nov 2023 00:00:00 +0000 https://status.designthat.cloud/incident/285254#10a9a4e0baa79f4ed9e9b47e1cc30600ea532f49dfbb15b32d4009388b8aea2a Maintenance completed https://status.designthat.cloud/incident/285254 Sat, 11 Nov 2023 00:00:00 +0000 https://status.designthat.cloud/incident/285254#10a9a4e0baa79f4ed9e9b47e1cc30600ea532f49dfbb15b32d4009388b8aea2a Maintenance completed https://status.designthat.cloud/incident/285254 Sat, 11 Nov 2023 00:00:00 +0000 https://status.designthat.cloud/incident/285254#10a9a4e0baa79f4ed9e9b47e1cc30600ea532f49dfbb15b32d4009388b8aea2a Maintenance completed https://status.designthat.cloud/incident/285254 Fri, 10 Nov 2023 22:00:00 -0000 https://status.designthat.cloud/incident/285254#10ecc062dc473ff480aa85f7d2d8937da4173c17d09d8236b007582d6e29ed19 Purpose of Maintenance: This maintenance involves a crucial upgrade from Intel to AMD processors, a move that will optimize server performance and reliability. Impact on Services: During the maintenance window, DesignThat Cloud websites hosted on the G2 server will be temporarily unavailable. We anticipate the downtime to last from 00:00 to 02:00 (UTC). Support During Maintenance: While the websites are offline, our support team will remain accessible via email at support@designthat.cloud. Please feel free to reach out if you have any urgent concerns or queries during this period. We appreciate your understanding and cooperation as we work to improve the overall performance and capabilities of DesignThat Cloud. We apologize for any inconvenience this may cause and assure you that we will strive to complete the maintenance promptly. Thank you for your continued trust in DesignThat Cloud. Best regards, DesignThat Cloud Support Team https://status.designthat.cloud/incident/285254 Fri, 10 Nov 2023 22:00:00 -0000 https://status.designthat.cloud/incident/285254#10ecc062dc473ff480aa85f7d2d8937da4173c17d09d8236b007582d6e29ed19 Purpose of Maintenance: This maintenance involves a crucial upgrade from Intel to AMD processors, a move that will optimize server performance and reliability. Impact on Services: During the maintenance window, DesignThat Cloud websites hosted on the G2 server will be temporarily unavailable. We anticipate the downtime to last from 00:00 to 02:00 (UTC). Support During Maintenance: While the websites are offline, our support team will remain accessible via email at support@designthat.cloud. Please feel free to reach out if you have any urgent concerns or queries during this period. We appreciate your understanding and cooperation as we work to improve the overall performance and capabilities of DesignThat Cloud. We apologize for any inconvenience this may cause and assure you that we will strive to complete the maintenance promptly. Thank you for your continued trust in DesignThat Cloud. Best regards, DesignThat Cloud Support Team https://status.designthat.cloud/incident/285254 Fri, 10 Nov 2023 22:00:00 -0000 https://status.designthat.cloud/incident/285254#10ecc062dc473ff480aa85f7d2d8937da4173c17d09d8236b007582d6e29ed19 Purpose of Maintenance: This maintenance involves a crucial upgrade from Intel to AMD processors, a move that will optimize server performance and reliability. Impact on Services: During the maintenance window, DesignThat Cloud websites hosted on the G2 server will be temporarily unavailable. We anticipate the downtime to last from 00:00 to 02:00 (UTC). Support During Maintenance: While the websites are offline, our support team will remain accessible via email at support@designthat.cloud. Please feel free to reach out if you have any urgent concerns or queries during this period. We appreciate your understanding and cooperation as we work to improve the overall performance and capabilities of DesignThat Cloud. We apologize for any inconvenience this may cause and assure you that we will strive to complete the maintenance promptly. Thank you for your continued trust in DesignThat Cloud. Best regards, DesignThat Cloud Support Team https://status.designthat.cloud/incident/285254 Fri, 10 Nov 2023 22:00:00 -0000 https://status.designthat.cloud/incident/285254#10ecc062dc473ff480aa85f7d2d8937da4173c17d09d8236b007582d6e29ed19 Purpose of Maintenance: This maintenance involves a crucial upgrade from Intel to AMD processors, a move that will optimize server performance and reliability. Impact on Services: During the maintenance window, DesignThat Cloud websites hosted on the G2 server will be temporarily unavailable. We anticipate the downtime to last from 00:00 to 02:00 (UTC). Support During Maintenance: While the websites are offline, our support team will remain accessible via email at support@designthat.cloud. Please feel free to reach out if you have any urgent concerns or queries during this period. We appreciate your understanding and cooperation as we work to improve the overall performance and capabilities of DesignThat Cloud. We apologize for any inconvenience this may cause and assure you that we will strive to complete the maintenance promptly. Thank you for your continued trust in DesignThat Cloud. Best regards, DesignThat Cloud Support Team https://status.designthat.cloud/incident/285254 Fri, 10 Nov 2023 22:00:00 -0000 https://status.designthat.cloud/incident/285254#10ecc062dc473ff480aa85f7d2d8937da4173c17d09d8236b007582d6e29ed19 Purpose of Maintenance: This maintenance involves a crucial upgrade from Intel to AMD processors, a move that will optimize server performance and reliability. Impact on Services: During the maintenance window, DesignThat Cloud websites hosted on the G2 server will be temporarily unavailable. We anticipate the downtime to last from 00:00 to 02:00 (UTC). Support During Maintenance: While the websites are offline, our support team will remain accessible via email at support@designthat.cloud. Please feel free to reach out if you have any urgent concerns or queries during this period. We appreciate your understanding and cooperation as we work to improve the overall performance and capabilities of DesignThat Cloud. We apologize for any inconvenience this may cause and assure you that we will strive to complete the maintenance promptly. Thank you for your continued trust in DesignThat Cloud. Best regards, DesignThat Cloud Support Team https://status.designthat.cloud/incident/285254 Fri, 10 Nov 2023 22:00:00 -0000 https://status.designthat.cloud/incident/285254#10ecc062dc473ff480aa85f7d2d8937da4173c17d09d8236b007582d6e29ed19 Purpose of Maintenance: This maintenance involves a crucial upgrade from Intel to AMD processors, a move that will optimize server performance and reliability. Impact on Services: During the maintenance window, DesignThat Cloud websites hosted on the G2 server will be temporarily unavailable. We anticipate the downtime to last from 00:00 to 02:00 (UTC). Support During Maintenance: While the websites are offline, our support team will remain accessible via email at support@designthat.cloud. Please feel free to reach out if you have any urgent concerns or queries during this period. We appreciate your understanding and cooperation as we work to improve the overall performance and capabilities of DesignThat Cloud. We apologize for any inconvenience this may cause and assure you that we will strive to complete the maintenance promptly. Thank you for your continued trust in DesignThat Cloud. Best regards, DesignThat Cloud Support Team